Return & Refund Policies

 

Cancellation

If your order hasn’t been processed yet, we will help you change or replace the items in your order.

Cancellation of an order is possible only before the order has been shipped. A cancellation fee of 10% will be charged for approved cancellations. Unfortunately, cancellation is not possible for orders that have already been shipped.

Returns

Our return policy lasts 7 days from the date you receive your purchase. If 7 days have passed since delivery, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it
  • Be in the original packaging
  • Include proof of purchase or receipt

If you need to return an item to us, please use the following returns address:

1012 Marquez Place
Ste. 106-B
Santa Fe, NM 87505

Please do not send your purchase back to the manufacturer.

Non-Returnable Items

Several types of goods are exempt from being returned, including:

  • Perishable goods such as food, flowers, newspapers, or magazines
  • Intimate or sanitary goods
  • Hazardous materials or flammable liquids or gases

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

Partial Refunds (If Applicable)

There are certain situations where only partial refunds may be granted:

  • Books with obvious signs of use
  • CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened
  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error
  • Any item returned more than 30 days after delivery

Refunds (If Applicable)

Once your return is received and inspected, we will send you an email notification confirming receipt of your returned item. We will also notify you regarding the approval or rejection of your refund request.

If your refund is approved, the refund will be processed and automatically applied to your original payment method within several business days.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again
  2. Contact your credit card company, as processing times may vary
  3. Contact your bank, since refunds may take additional processing time

If you have done all of this and still have not received your refund, please contact us at:

payouts@kinflarejewels.com
helpdesk@kinflarejewels.com
accounts@kinflarejewels.com

Sale Items

Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at:

payouts@kinflarejewels.com
helpdesk@kinflarejewels.com
accounts@kinflarejewels.com

Our support team will provide further instructions regarding the exchange process.

Shipping

Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable. If a refund is approved, the cost of return shipping may be deducted from your refund.

Depending on your location, the delivery time for exchanged products may vary.

REFUND POLICY

Once your return has been received and inspected, we will send you an email regarding the status of your returned item and refund request.

If approved, your refund will be processed and automatically applied to your original payment method. Processing times may vary depending on your payment provider but generally take a few business days.

LATE OR MISSING REFUNDS

If you have not received a refund after one week, please:

  • Check your bank account again
  • Contact your credit card company
  • Contact your bank regarding pending processing times

If you still need assistance, please contact our support team through the email addresses listed above.